FREQUENTLY ASKED QUESTIONS

How can I fund my account?

After your account has been approved, you can login to the clients portal of the broker where you can select many funding methods.

Does the broker charge any deposit or withdrawal fees?

No.

Are your partner brokers regulated?

Yes, our partner brokers are FCA and ASIC regulated.

I want to use the robot with another broker, is that possible?

Yes. We have an exclusive partnership with our partner brokers for all the important reasons. They are FCA and ASIC regulated, EA friendly and have very competitive spreads and charge no deposit or withdrawal fees. In case you want to use our robots with another broker, you can buy them HERE

Should I test an EA in a demo or live account?

Best is to test an EA in a demo account. Not that there is much of a difference in a demo or live EA, but it depends on the servers which the broker uses. There can be a slight difference in data feed between a demo and a live server.

There are many robots out there, why should I use this one?

On the internet you are able to find over 100.000 forex robots or indicators and they all have one thing in common: They will make you rich!!
If it would be so easy we would not exist. Most robots are not updated or don’t even exist anymore. We believe in the combination of robots and human monitoring.

Will a robot make me rich?

No. An EA is used to improve your trading, not to make huge profits. We concentrate mostly on money management parameters instead of making money indicators. We strongly believe that robots help to improve trading, however robots have flaws too. That is why we at Knox EA are constantly working on adjusting parameters so that your robot functions exactly the way you want.

How much does it cost?

We charge a 1 pip mark-up per round turn trade if you are trading through our partner brokers or you can buy them in our web SHOP

Can I stop at any time?

Yes, you can switch an EA on or off at any given time.

What is the minimum account size?

This depends on the EAs parameters, but mostly we recommend you to start from $3,000. In case you want to start with a smaller account size we recommend to use one of our indicators.

How do I get started?

After signing up on this website, we will open a demo account with our partner brokers – Axitrader, Equiti or Varianse. They will send you a download link for the Metatrader platform. After you downloaded the platform you will receive a demo account number. After emailing us this number we will send you the EA that you can install on your platform. Our support team is always there to help you.

Is there a installation guide?

Yes. You can see it HERE

Do you offer free VPS service?

If you trade 20 standard lots monthly, our partner broker offers the VPS service for free. In case you trade less our VPS providers will charge you a small monthly fee.

Should I leave my computer ON when using an automated trading system?

Yes. When you switch off the computer you loose internet connection you also switch off the EA. To prevent this you can choose to use a VPS server. We help you with the installation process.

Can I run an EA on my Mac

Yes. If your platform runs on a Mac, so does the EA.

Can I use the EA on any PC?

Yes, this will be possible. However, an EA cannot work with a broker account on several devices simultaneously.

How to get more information?

You can visit the site and use our live chat, dial one of the telephone numbers or send us an email on support@knoxforexea.com .

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